For Jackson, the office’s success starts with the people.
“If you walked into our office in the first couple of months, you would have felt there was intent and energy,” he says. “Now you come into the office a year later, we’re overflowing with people, the energy’s high and the output’s high.”
That energy has made the office a place where experience is shared, hard work is visible and wins belong to the team. From making calls and booking appointments to securing listings and negotiating significant results, every member of the team has contributed to the office’s rapid growth.
“There’s a lot of merit in people hearing each other’s calls and learning from the experience around them,” Jackson says.
His first year leading the team has also reinforced the importance of giving people room to perform while keeping their individual ambitions front and centre.
“The key is not to overmanage,” he says. “It’s to support people and hold them accountable to the goals they’ve set for themselves.”
An approach that is clearly resonating with the team, Jackson estimated around 90 per cent of the team have either achieved this one the goals they set for the year or are tracking closely towards them.